Legal
Terms of Service
Last updated: May 2026
These Terms of Service govern your use of services provided by Mark Scaling (“we,” “us,” or “Mark Scaling”). By engaging our services or using this website, you agree to these terms.
Service Description
Mark Scaling provides revenue infrastructure build services for roofing operators, including but not limited to: the Automated Tracking System (ATS) for commercial roofing, residential pipeline infrastructure, AI dialing systems, estimation automation, CRM configuration, and supporting operational frameworks.
Services are delivered in defined phases. The scope, timeline, and deliverables for each engagement are specified in a separate Statement of Work or engagement agreement provided prior to payment.
Payment Terms
Payment schedules are structured by phase. Phase 1 (audit, strategy, and roadmap) is invoiced in full upfront. Phase 2 (build and implementation) is invoiced in two installments: 50% at build commencement and 50% upon delivery confirmation.
All invoices are due within 5 business days of issuance. Late payments may result in a pause in service delivery. We accept bank transfer and major credit cards.
Pricing as of the date of these terms: Residential Infrastructure — $15,000. Commercial ATS — $20,000. Enterprise (both tracks plus custom build) — $25,000 and above, depending on scope.
Refund Policy
Phase 1 — Full Refund Window
If we do not deliver the infrastructure audit, gap analysis, and strategic roadmap within the agreed timeframe, you are entitled to a full refund of Phase 1 fees. No partial refunds are issued for completed deliverables.
Phase 2 — Delivery Guarantee
The final Phase 2 installment (50% of Phase 2 fee) is not due until the system is confirmed live and operational. If we fail to deliver a functioning system as specified in the Statement of Work, the final installment is waived and we will continue remediation at no additional cost until delivery is complete.
Refund requests must be submitted in writing to official@markscaling.us. We will review and respond within 5 business days. Refunds are not available for services where delivery was completed and accepted by the client.
Client Obligations
Successful implementation requires your active participation. You agree to provide timely access to relevant accounts, systems, and personnel; designate a point of contact with decision-making authority; and respond to requests for information or approvals within 3 business days during the implementation period.
Delays caused by failure to provide required access or information may extend the delivery timeline and do not constitute grounds for a refund.
Intellectual Property
Frameworks, methodologies, templates, and system architectures developed by Mark Scaling remain the intellectual property of Mark Scaling. Upon full payment, you receive a perpetual, non-transferable license to use the configured system as delivered in your business operations.
You may not resell, sublicense, or distribute Mark Scaling systems or frameworks without written permission.
Confidentiality
Both parties agree to maintain the confidentiality of non-public business information shared during the engagement. This includes financial data, operational details, and client lists. This obligation survives termination of the engagement for a period of two years.
Limitation of Liability
Mark Scaling's total liability for any claim arising from or related to our services shall not exceed the total fees paid by you in the three months preceding the claim.
We are not liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, loss of profit, or loss of business opportunity, even if we have been advised of the possibility of such damages.
We make no guarantee of specific revenue outcomes. Results depend on market conditions, team execution, and factors outside our control. Historical client results represent past performance and are not a guarantee of future results.
Governing Law
These terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration in Savannah, Georgia, unless both parties agree otherwise in writing.
Changes to These Terms
We may update these terms from time to time. Material changes will be communicated via email to active clients. Continued use of our services after changes take effect constitutes acceptance of the updated terms.
Contact
Questions about these terms: official@markscaling.us